Frequently Asked Questions
Everything you need to know about shopping with Aerosoft.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
How can I return or exchange an item?
You can return or exchange any unworn item within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label and follow the instructions provided.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fashion fits can vary between slim and oversized styles.
Are your materials sustainably sourced?
At Aerosoft, we are committed to ethical fashion. Over 70% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly on our carrier's website.